MEDIATION
INVESTIGATION
COACHING
EDUCATION
"the quality of our lives depends not on whether or not we have conflicts, but
on how we respond to them" - Thomas Crum
HI, I'M SHELLYÂ MCLAUGHLIN
Shelly McLaughlin is a leader in workplace conflict resolution, executive coaching, and education—with a sharp focus on transforming dysfunctional environments into spaces where people and performance thrive.
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She doesn’t just resolve conflict—she empowers people to navigate it with confidence. As a Chartered Mediator, Chartered Arbitrator, and Certified Executive Coach, Shelly supports leaders, HR professionals, and teams in addressing workplace issues at the root—whether through coaching, workplace investigations, or human rights mediation.
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Her career began in the investment sector, where she developed a deep understanding of organizational structures and the challenges leaders face. This insight fuels her ability to mediate complex disputes and coach leaders through high-stakes situations with clarity and empathy.
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Shelly is a recognized Workplace Investigator on the Government of Canada Roster, and is also affiliated with respected institutions such as the BC Human Rights Tribunal, WorkSafeBC, and the Sport Dispute Resolution Centre of Canada. Her academic background includes advanced certifications in executive coaching, conflict resolution, and investigative techniques, with studies at Western University, the Justice Institute of BC, and Royal Roads University.
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Beyond investigations and mediation, Shelly is a sought-after educator. She leads workshops, lectures, and team interventions through The Neutral Zone Coaching & Consulting—helping organizations build cultures rooted in accountability, clarity, and respect.
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TESTIMONIALS
"I found Shelly to be warm, empathetic, compassionate, yet confident and unshaken with challenging clients. She is easy for clients to talk to and excellent to work with. She listened to the client, asked questions, confirmed responses and allowed the client to make her own decisions. She has excellent knowledge of the subject matter law and policy, and excellent communication skills." - Workers Advisor Officer, relating to a Prohibited action complaint mediation
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"My company used Shelly's services during a period of transition for us. She employed a very collaborative style, with a focus on solutions and employed direct, but fair communication. I was particularly impressed with how she gathered relevant information and was fully prepared in advance. She maintained a calm demeanour and ensured all parties were equal participants in the process without bias. Perhaps the most appropriate comment is that we did not feel we were being 'mediated' into someone else's solution, but rather assisted in reaching our own solution. She was able to identify the core issues, and conduct the mediation in a calm and genuinely patient and empathetic manner" - Small business owner, relating to a workplace dispute
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"While separation and divorce are difficult enough, Shelly provided me with an easy process to finalize my divorce in about 3 months time. What stands out for Shelly is that she guided me through a process where I felt overwhelmed and uninformed. Shelly has the unique ability to adapt to your needs putting the clients first at all times. She displayed the patience I needed, expertise and knowledge of the subject matter and made it so easy to move forward in the least intrusive manner. She is a kind, caring and understanding advocate for any and all parties involved and made herself available even in short notice when required. In essence, Shelly helped turn a chaotic time into a relatively seamless ending where both parties left feeling validated and fairly treated, all at a reasonable cost vs the costs of lawyers and legal channels." - Client relating to separating assets and debts, and filing for divorce